# Privacy Policy
**Last updated: August 2025**
GlassBridge LLC (“Company”, “we”, “our”, or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services.
## Information We Collect
– Contact information you provide (such as name, email, and phone number).
– Payment information processed securely by third-party providers (we do not store credit card data).
– Usage data such as pages visited and time spent on our site.
## How We Use Your Information
– To provide and improve our consulting services.
– To process payments and send invoices.
– To communicate with you about appointments, updates, or support.
– To comply with legal or regulatory obligations.
## Information Sharing
We do not sell or rent your information. We may share data only with trusted service providers (e.g. Stripe for payments, Calendly for scheduling) and only as needed to deliver our services.
## Data Security
We implement reasonable security measures to protect your information. However, no method of transmission or storage is completely secure.
## Your Rights
You may request access, correction, or deletion of your personal information by contacting us.
Contact Us
For questions about this Privacy Policy, please contact: 
bglass@glassbridgellc.com 
GlassBridge LLC, 1905 Sherman St, Ste 200 #2266, Denver, CO 80203
## Refund & Cancellation Policy
At GlassBridge LLC, we aim to deliver high-quality compliance consulting and documentation services.
**Consulting Sessions & Audits**
– Payment is due at the time of booking unless otherwise agreed in writing.
– Cancellations made at least 48 hours before the scheduled session will be eligible for a full refund or a rescheduled session at no additional cost.
– Cancellations made less than 48 hours before the session are non-refundable.
**Digital Products & Templates**
– Due to the nature of digital files (e.g., SOP templates, checklists, training documents), all sales of digital products are final and non-refundable once delivered.
**Custom Projects**
– For custom SOP builds or compliance documentation packages, a non-refundable deposit (as outlined in your invoice or service agreement) is required to begin work.
– Remaining balances are due upon delivery of the agreed-upon materials.
– Refunds are not available once work has commenced, but if you are dissatisfied, we will make reasonable efforts to revise or adjust the deliverables.
**Disputes**
If you believe a charge has been made in error, please contact us immediately at bglass@glassbridgellc.com. We will review and respond within 5 business days.
—